I just want to share this terrible experience we had with MOMO in Eastwood.
First, I really haven't heard an outstanding review with MOMO so I have never tried it before eventhough I've dined in some of RainTree's restaurants. But since a colleague of mine was able to score some RainTree GCs, we opt to give it a try.
It happened afternoon of 25th of February. I asked a colleague to call MOMO to make an advance order for pick up. I was beside him while he was talking on the other end of the line. I can clearly remember when my colleague initially asked if we can use the GC to purchase a "PIZZA". Since we don't have any idea of their menu, I let him ask for their bestseller. The other line suggested an item and we took it. The other line mentioned that it was only good for 2 and so we asked if they have a bigger size, but they have none, so we just stick to it.
Since we were busy at work, I was able to ask my colleague to pick it up after about an hour with the scheduled pick up time. But lo and behold, what they actually offered was not a PIZZA but something like a Steak! My collegue called back to inform me about what happened. I was able to talk to "JONA" who claimed to be the Manager.
First point, it was very clear that there have been a miscommunication on BOTH part with the placing of order. ON OUR END, WE DEEPLY APOLOGIZED FOR IT! I asked her if they can replace it with a pizza but JONA declined my request. I told her that we will just cancel the order if they can't give us what we are INITIALLY PURCHASING FOR. From that point, everything started to become terrible!
Jona and I talked for minutes through phone. She don't want us to cancel the order for some lame excuses like as follows:
(1) they can't void the transaction
(2) they have a 30 mins. policy on asking for replacement on an ordered item, (whaaaaat? 30 mins.??)
(3) the steak is better than their pizza (Pizza is a way different to a steak!)
(4) they will make the GC null and we can no longer use it
Jona have also stated that it will be charged to a server which we understand since we are also working in a food service industry but we can't consume something that we didn't actually requested for! She started to became arrogant on phone and still insisting that we can't replace nor cancel our order. She have also mentioned that it was alright for us to ask for replacement if there were a lot of customers on their store and they will just serve the steak to somebody else (Holy cow, they do that in MOMO?? Serving a prepared item for about an hour ago if the first customer cancelled it???).
Then, through the line I clearly heard one girl scolding my colleague! Her name was Apple, she was the one who took the order through phone. I heard her defending herself but it was so rude and unfair to do that. Now that's below the belt. Apparently, I won't hear her over the line if she wasn't raising her voice to my colleague! The bottomline is WE ARE THE CUSTOMER. Worse, we haven't receive any apology from either one of them! That was the WORST customer service experience!
To Jona and Apple, kindly take note of the following:
R.A. 7394 (Consumer Act of the Philippines) Title III, Chapter 1, Rule 2, Section 7 of Department Administrative Order (DAO) No. 2, Series of 1993!
Check the DTI website!
Decided to pay this place a second visit after a long time. The first time We went there, I was surprised with the generous serving size for the price (ordered their Monster Burger that had 2 patties). This time went there with my parents.
Decor: The place for me screams comfort: Bright but very warm lighting, simple yet soft lines for corners, comfortable seats, and sturdy table. The palce ios nto large but not cramped. the word that probably describes it is cozy.
Service: Par for the course. The waiters are prompt and can help in what to pick in the menu. They do not seem to have a cheery glow in them, though. Still they served food at a good pace, including the free bread that had a good cheesy spread as the appetizer.
Food: When the place screams comfort, the food should be comforting also, and this place delivers. Food came in nice and warm, every bite was very tasty:
- Pumpkin soup: thick in consistency and very satisfying. Good for one person or if you are on a date, something you may want to sahre also if you are more into the sharing stuff.
- Pancake Battered Chicken & bacon Balls On a Stick: I loved this one. served in pieces of five. The creaminess of the pancake does not get in the way of the delicate taste of the chicken ball inside. You may eat it as it is or try it with their choices of dip. I cannot remember the other two since the only thing worth trying for me was the barbecue sauce dip. Since it is essentially also a corn dog, you can have ketchup on it also. Great for sharing with friends
- Grilled Pesto Chicken, Bacon & Green Apple: Served open faced with some crispy potato wedges and twirly fries. If you are eating this solo, have a big appetite. difficult to share given that it's an open faced sandwich.
Sweet & Smoky ?Hickory BBQ? Rib-Lets: This was the home run. A whole rack cut into two, placed on top of some flavored rice, topped with two large pieces of onion rings, and steamed corn on the side. the smoky flavor partnered with their blend of barbecue sauce reminded me of how proper baby back ribs were made. Meat came off the bone so easily (not Rack's style, but soft enough). The taste felt like every bite was marinated separately from the rest. It was that yummy. Great for sharing for 2-3 persons.
Price: Price range for the appetizer, sandwich and main course averaged around 400 per entree. If it were to be shared with 2 persons, it is value for money given how the flavor and sumptousness can satisfy.
Worth going back to for the food. Maybe the service can up notched upn a bit by having the staff be more accommodating, but otherwise if you just want to be left alone with your food and company, this is a nice place to try.
October 31, I decided to treat myself to a good lunch (12nn) at your restaurant i ordered my usual order - ribs and cup of coffee- and proceeded to wait 15-20 minutes for it! This would be understandable if they were brewing the coffee and it was fresh and hot when I got it, but the coffee was cold and bitter. When I asked the waitress (medyo short hair) for a new coffee, she loudly sighed and rolled her eyes, and refused to give me a new coffee. and hindi man lang siya humingi nang 'sorry' saken. rude server'! Since I had already been sitting there about 15 minutes without so much as a glass of water . I hope this information will be useful in future treatment of solo diners.
My husband and I ate there last night and received bad customer service. The waitress who took our order didn't serve a complimentary bread to us even after we asked about the bread that she just served to the other customers before coming to us. After finishing our meals, the manager initiated to clear our table and so I asked for a refill of a glass of water while we wait for our bill. We already paid and still the glass of water I asked was not there. I asked another waitress about the bread since I saw her serving to another table. She said that the complimentary bread is served during lunch and dinner, and so I said we were not served by the other waitress. When she went to the counter to get our bread, for us to bring home, she talked to the waitress who served us and they stared at us laughing. How courteous could that be?We decided not to give them a tip when we left. Food was not that superb either. They used big plates to look that they are serving abundant meals. That's the last time we'll go there!
Located in the latest lifestyle destination, Eastwood City in Libis, MoMo Café has come to be a byword with the distinctively discriminating and discerning habitués of the place since its opening a year ago.
Curious customers are attracted to its unconventional name and heartily agree it stands for More food and More drinks as they gulp down long, tall glasses of thirst-quenching, frozen iced teas, smoothies and frappes, and big servings of a mouth-watering line up of unpretentious fun food.
Patrons into sharing newly discovered comfort food with early favorites that include the Momo Gourmet Salad, a perky combination of all the best ingredients one may find jazzing up their mixed greens of Romaine lettuce and arugula, roasted garlic, shiitake mushrooms, candied walnuts, fresh white cheese, sliced oranges, seedless grapes, hard-boiled egg and fresh parmesan shavings drizzled with raspberry balsamic vinaigrette. The Super Pasta San Francisco Style Seafood Pesto Cream Linguine satisfies the yearnings of pasta lovers with its uncomplicated approach in presenting the freshest catch from the sea, its flavors enhanced by the richness of the pesto cream.
One will surely be captivated by the tenderness and succulence of the Slow Roasted Herb U.S. Beef Fingers, topped with garlic confit and creamy “Au Jus”, served with mashed potatoes and crisp onion rings, along with pan roasted eggplant, zucchini, red bell peppers, carrots and sweet corn on a cob. The one word that fittingly describes this dish is superb!
Corporate Chef Kalel Chan and restaurant owner Martin Wisniewski paid meticulous attention to the conceptualization of MoMo’s cuisine, and successfully came up with other innovative and palate-satisfying dishes like the Herb and Walnut Crusted Atlantic Lemon Cod with Spinach Cream Risotto
and Lemon Anchovy Hollandaise; and the Sweet and Smoky Hickory and Fork Tender BBQ Riblets, served with party rice and onion rings; and Grandma’s Country Herb and Bacon wrapped “Meatloaf” stuffed with Spanish chorizo, topped with tomato cream gravy.
The line-up of desserts are gaining recognition with uncontrived entries such as the ubiquitous cupcakes available in four flavors – the Choco Chip Mint, Caramelized Walnut Carrot, the Butterfinger and Bubblegum. The sweet-toothed lover list goes on with favorites such as the Tres Leches and Lemon Pavlova.
Getting to be popular as a casual, comfortable oasis for food lovers, MoMo Cafe is versatile in accommodating power lunches, family get-togethers, intimate tete’a tetes and even impromptu gatherings. Coupled with the warm welcome and friendly service of its staff, these are the essential ingredients that make eating at MoMo such a pleasurable experience. When you dine at MoMo, you will definitely come back for More food and More drinks. Definitely an encore!
seeing as i live in Eastwood, i thought i'd give this new place a try. there seemed to be a lot of people and we even saw Claudine Barretto eating inside.
per their suggestion, i tried their herb pumpkin soup, which i thought was pretty good. then i ordered their seafood basil pasta. it was alright, the pasta at Delifrance tastes better if that gives you any idea. on a positive note, the servings are huge and i think they can go for two servings.
cons...like what everyone else has been saying, WAAAAY too many staff and they're really annoying. i don't know if it was the way i looked or the way i was dressed (i just came from a workout at Fitness First) but they weren't very nice. they kept taking away any plates/utensils/cups they deemed "unnecessary" for me. i thought that was really annoying..wait until the person's finished before you start clearing their plates. VERY RUDE. i was boxing up my food and some random guy (i'm guessing he's a manager since he wasn't in uniform) grabbed my box and started taping it up for me. what am i? 3?
all in all, unless i'm dying of starvation, i won't ever come back to this place again. service was lousy and the food was ok..i'm guessing this was Claudine's first time to eat there too.
I ate here with my bf last month. ambiance was great and staff were friendly, problem is though, there were not a lot of seats. I also think they had more waiters than seats. there were unnecessary staff just standing around the cafe, occupying space in the already cramped resto. I ordered backribs while my bf had some meatballs spaghetti. the presentation was superb and classy but the ribs were dry that i had to ask for an extra serving of bbq sauce while my bf's pasta was also dry and a lil bland so we asked for some salt. i know that they were more of a cafe and breakfast place, but since it was 7:30 in the evening, we ordered those entrees which were not that great. To think that those were their specialty, and both of which are pricey, we expected more. oh well, we should have opted with their breakfast entrees instead. we had blueberry iced tea as well which was great. that was the only thing that was commendable in everything that we've ordered. since we were famished, we had an extra cup of "jasmine rice" which was soo small to think that it costs 65 pesos. and for desert we had the chocnut cake which wasnt that great to be considered one of their top sellers. it was also dry, like all of the food they served us. they compensated the dryness of their food with huge servings of water served in big mugs. all in all our bill was 1200 (100 for service charge!). it wasnt worth it, we should have spent that 1200 in itallianis instead. they did serve some free bread with patte and free chocnut though, but still, i would recommend for you to try other restos in eastwood instead.
This is a one of the newest restaurant in Eastwood Mall. First i thought that this restaurant is pricey because of its connection with M Cafe and Chelsea, but fortunately it's not. Average meal is about -500 and their serving is good for 2 people. Their drinks are a must try also, specially there flavored iced tea and mojitos :).